Learn How Data-Driven Analytics Solutions Addresses Call Center Attrition and Agent Performance

DEFTeam’s Data-driven analytics solutions enable call centers to identify which agents are more likely to leave their organizations and how attrition can be addressed with our Attrition Analytics Solution. Using Advanced Analytics Techniques, call centers get deeper insights into agent performance and quick actions can be taken to improve their performance.

Learn how Microsoft and DEFTeam Solutions showcase the major challenges faced by the call center industry and how data-driven analytics solutions can resolve those challenges using PowerBI.

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