DEFTeam Solutions is a Gold level Microsoft certified partner for Data Analytics , Silver Cloud Platform and Silver level for Data Platform.
Power BI is cloud-based business intelligence service from Microsoft. It is easy to use, quick to deploy and reduce your reliance on IT. Using drag and drop features of PowerBI we can create reports and dashboards in quick time.
Learn How Data-Driven Analytics Address Call Center Attrition and Agent Performance
DEFTeam has vast experience in creating custom visuals using Power BI. We can integrate any charting engine into PowerBI using custom visual component.
Here are list of few custom visuals created by DEFTeam
DEFTeam provides corporate training on-demand and on-premise for PowerBI. Trainings are provided by certified professionals.
Here are list of topics covered in 5 Days training:
- Introduction to Power BI
- Data Modeling
- Advanced Data Transformation
- Power BI Administration
Please check for some of the Use cases Published on PowerBI showcase:
Click here to know more on Call Center Analytics.
Analytical solution for Call Center Analytics based on various KPIs across different categories.
TOP KPIs : This dashboard provides a comprehensive view of call center performance for Top management. To further investigate details, end users can drill down in other tabs.
Availability : This dashboard contains all the important KPI related to Availability along with trends. End users can drill down to into more granular details using Date, Location and Designation filters.
Efficiency : This dashboard helps the end user to assess the efficiency of a call center.
Time Distribution Analysis : This Dashboard includes survival analysis charts which assist in determining how long customers are willing to wait in queue.
myLOGISTICZ is a Supply Chain Management Analytics & IoT driven technology agnostic solution, which uses powerful visualizations to help improve key business areas. It is flexible to run on-Cloud or on-Premise using client’s existing technology & infrastructure stack.
Demand Forecasting : This report provides demand forecasting based on various algorithms. Algorithm with best accuracy gets plotted automatically.
Supplier Performance : Provides overview of supplier performance over period of time based on delivering parts on time.
Damage and Loss Analysis: These reports provides trends for various losses and damages for different warehouse across various loss categories and reasons.
Fraud Analytics : This dashboard helps in finding fraud related activities for different warehouses.